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Service Master Feature Comparison Matrix

Compare the features of the three Service Master versions to see which version will benefit you and your service business.

In this Article:

KEY:     = Feature Included
            (* ) = Feature Described in footer

Scalability and Usability

Features Express Standard Enterprise Comments
Number of Teams 3 (*1) Subject to License Subject to License Each team requires a team license. You may purchase team licenses in packs of five
License Period 12 months (renewable) no limit no limit Period that the license is limited to
Number of Employees 10 no limit no limit Limit to the number of employees that you can manage
Multiple Company Support You can Create more than one 'Company' in Service Master and have the ability to login and access data from each company
Import Data from csv (*5) (*5) (*5) Ability to bulk import data
Export Reports to PDF and Excel Export Reports, Invoices, Quotes, Work Orders, etc from Service Master into a PDF, Excel or TIFF
Downloadable Download Service Master from the web
Consistent look and feel
Flagging Flag customer accounts, work orders, invoices, etc using coloured flags of your choice
Remote Access Service Master is designed to communicate with a standard broadband connection to the server; providing you with the ability to access your data from remote sites
Performance Tuning Defrag indexes, clear reference data, etc with a click of a button.
Sorting and Filtering Service Master contains a filter board for each Section, allowing you to narrow down your search for information.
User friendly and familiar interface The logical flow of each process makes Service Master very easy to use and manage. All previous Work Orders, Invoices, Quotes, etc can be found instantly
Notifications Set notification times and dates on Job Cards, Work Orders, Tasks, Quotes, Leads, etc.
Client - Server Topology All data resides on the server with the ability for multiple client connections
Your company's logo on reports Display your company's logo on all reports, invoices, etc
Drag and Drop Files, Pictures, Documents, etc can be dragged and copied into Work Orders, Job Cards, Tasks, Invoices, etc.
Dynamic Search Allows quick and easy access to all Work Orders, Customer Information, Quotes, Invoices, etc in Service Master.For example, search for a customer using only the first three numbers of the customer's telephone number
Mandatory fields Customise Service Master to suit your business by pre-selecting which fields need to have data inserted into them before a data-capturer proceeds to save the information.
Detailed security control Control editing, reading, printing and viewing of objects in Service Master
Internal task management

Work Order Management

Features Express Standard Enterprise Comments
Creation of multiple Job Cards to a Work Order A single work order can be issued and split between multiple teams
Control Teams through electronic Job Cards Track the progress of teams and manage each processes on a Job
Multi Team Calendar
Job based stock control Each Stock Transaction is linked to a Job Card (which is linked to a Team) allowing you to easily track stock movements on a Job
Services Record Service Categories and Services in Service Master and select billable Services on each Job Card
Picture, Document and Audio files Audio files, Images (i.e. pictures taken of the site) and other documents can be stored on the Work Order, including the ability to open the files from the Work Order

Product and Service Management

Features Express Standard Enterprise Comments
Record Supplier Price Listing A supplier's price list can be imported from Excel and loaded into the system
Automatic mark-up and price control The profit and markup for products and services will be calculated automatically by the system
Stock Profiles
Storeroom product control Manage and track products received by and issued from the storeroom
Purchase Orders Create detailed Purchase Orders and send them directly to your supplier from Service Master
Attach audio, document and image files to the Product form Audio files, Images (i.e. pictures taken of the site) and other documents can be stored and attached to the Product form, including the ability to open the files from the Product form
Pictures
Attach audio, document and image files to the Product form Audio files, Images (i.e. pictures taken of the site) and other documents can be stored and attached to the Product form, including the ability to open the files from the Product form
Multiple suppliers product control Link a product to multiple suppliers.
Team product control Manage and track products issued to teams
Manual override of profit mark-ups Have greater flexibility with product mark-up by having the ability to manually override the product's markup and cost
Product Categories Each Product is linked with a Product Category
Service Categories Each Service is linked with a Service Category

Miscellaneous Features

Features Express Standard Enterprise Comments
Employees Record important employee information in Service Master
Suburbs and Areas
Teams Create Multiple teams in Service Master using unique team information
Contacts Have quick access to important telephone numbers by Creating your own 'telephone directory' in Service Master
Manufacturers Record a Manufacturer's details and have the ability to link a Manufacturer to a Product
Suppliers Record all Supplier Information. Each Product can be linked to more than one supplier

Mobile Phone Version (6) (Service Master Compact)

Features Express Standard Enterprise Comments
Customer Relations Management
Work Orders and Job Cards
Leads
Invoices
Quotes

Accounts Management

Features Express Standard Enterprise Comments
Expenses Record Expenses
Supplier Payments Record Supplier Payments
Email your invoices with automatic PDF creation Invoices are automatically formatted as a PDF when emailing them from Service Master
Customer Payments Receipt Customer Payments from Service Master
Attach audio, document and image files to Invoices, Payments and Receipts Audio files, Images and other documents can be stored on with Invoices, Payments, Receipts, etc. including the ability to open and view the files from each form.
Integrated invoicing of Work Orders Invoice a Completed Work Order with a click of a button, using the totals on that Work Orders
Credit Notes Create Credit Notes from existing Invoices quickly and efficiently
Cash flow analysis Detailed Cash Flow Reports are available in Service Master
Export to Quick Books and Pastel Partner and Pastel Evolution

Support and Maintenance

Features Express Standard Enterprise Comments
Automatic Client Updates As the Server is Updated, each client computer is updated
Automatic Server Updates Service Master Server automatically downloads available Service Master Updates
Integrated Feedback for Software and Support Send any questions or suggestions directly from Service Master to EES Computing
Integrated User Manual A detailed user manual is installed together with every Service Master Client installation to help new users get started
Error Reporting Errors and events occurring in Service Master are analysed and handled
Integrated Help Manual Help is available directly inside Service Master
Remote Desktop Support Remote access to your desktop provides a comprehensive support solution
Integrated Online Backup Scheduled database backups

Mapping and Satellite Tracking

Features Express Standard Enterprise Comments
Integrated Maps
Integrated Vehicle GPS Tracking
Customer Address Mapping
Customer to Office Distance Calculation
Address to Map lookups
Team Distance Calculations

Communication

Features Express Standard Enterprise Comments
SMS Templates Create SMS templates to send to Customers, Team Leaders, Distribution Lists, etc.
Integrated Email Client Send Emails directly from Service Master
Two Way Integrated SMS Send information via SMS and receive an SMS from any text capable communication device
A complete history of each SMS and email sent Each SMS sent from and received by Service Master records the date it was sent, the date it was received, who sent the SMS, the actual message, etc
Delivery and Read Receipts for emails Select what emails require a delivery and/or read receipt.

Customer Management

Features Express Standard Enterprise Comments
Multiple Site Addresses Each Customer Account can have more than one 'Site Address', allowing Work Orders, Quotes and Leads to be carried out on different addresses but Invoices to be sent to one billing address
Integration from a Single Customer Account Access Work Orders, Invoices, Quotes from a single customer account using click-through technology
Profiling Site Addresses Each Site Address can have its own information
Customer Limit no limit no limit no limit Limit to the quantity of Customers Service Master can store and access
Red List and Black List Customers Identify customers who you need to be wary of by allowing Service Master to automatically 'Black or Red List' them or you can do it manually
Export to Quick Books, Pastel Partner & Evolution
Distribution List Create Distribution Lists in Service Master and have the ability to SMS or Email each person in the distribution list with a click of a button
Picture, Document and Audio files Record and import digital pictures, audio and document files to a Customer's Account.
Integrated telephone recording (*1) Record telephone conversations with customers, leads, etc from Service Master

Estimates and Quotations

Features Express Standard Enterprise Comments
Generate quote from your customer's account Create a Quote from a Customer's Site Address in one easy step
Select expiry dates for quotes Select an expiry date for each quote. Expired Quotes are filtered in Service Master
Attach audio, document and image files to quotes Audio files, Images (i.e. pictures taken of the site) and other documents can be stored on the Quote, including the ability to open the files from the Quote
Generate work orders from accepted quotes Lock the quotes totals, and create a Work Order using the quotes totals, services and products with a click of a button
Multi Team Calendar
Email your quotes with automatic PDF creation Service Master automatically formats the quote as a PDF when emailing the quote from Service Master

Reporting

Features Express Standard Enterprise Comments
Custom Report Reports can be created to suit your business requirements
Stock Reports Reports to keep you up to date with the current status of your Stock
Email reports with automatic PDF creation Service Master automatically formats a report to a PDF when emailing the report from Service Master
Team Reports Multiple detailed reports allowing management to view the effectiveness and progress of the teams in the organisation
Customer Reports A host of reports detailing important customer information
Management Reports Detailed reports to provide you with business intelligence to support better business decision making
Product Reports View Product Price Lists, All the products in Service Master, Team Products Price Lists, etc

Leads and Customer Feedback

Features Express Standard Enterprise Comments
Multi Team Calendar
Lead control
Customer feedback
Industries